33x Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies to all users of the 33x platform, accessible via the 33x website and the 33x Android mobile application. It explains how 33x ("we", "us", "our") collects, uses, stores and shares the personal data of registered players and visitors ("you", "the player") based in Pakistan.

By creating a 33x account or continuing to use the platform, you confirm that you have read and understood this Privacy Policy. This policy should be read alongside the Terms and Conditions which govern the overall player agreement.

We may update this Privacy Policy from time to time to reflect changes in the platform, payment methods or applicable data protection standards. When we make material changes, we will notify you via your registered contact details and update the "Last updated" date at the top of this page. Continued use of the platform after an update constitutes your acceptance of the revised policy.

2. What Personal Data We Collect

We collect personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically by your use of the platform, and information received from third-party service partners.

2.1 Information You Provide to Us

• Registration data: Your full name, date of birth, phone number and any other details provided during account creation.
• Identity verification documents: A copy of your national identity card or other valid government-issued ID provided during the account verification process.
• Payment information: Your JazzCash or Easypaisa mobile wallet number, Raast ID, bank account details or card information used for PKR deposits and withdrawals. Full payment credentials are processed by our payment partners — we do not store complete card numbers on our own servers.
• Support communications: The content of any messages, chat conversations or emails you send to our support team.

2.2 Information Collected Automatically

• Device and connection data: IP address, device type, operating system, browser type and version, and mobile network information.
• Platform usage data: Pages visited, games played, bets placed, session duration, click patterns and navigation paths within the platform.
• Transaction records: A complete record of all deposits, withdrawals, bets and game outcomes associated with your account.
• Cookies and similar technologies: Session cookies, preference cookies and analytics identifiers as described in Section 6 of this policy.

2.3 Information From Third-Party Partners

When you make a deposit or withdrawal through JazzCash, Easypaisa, Raast or a bank transfer, our payment processing partners share transaction confirmation data with us. This includes the transaction reference, amount, timestamp and the wallet or account identifier associated with the payment. We do not receive your full mobile wallet PIN or full bank account password from any payment partner.

Game providers who power the Live Casino, Slots and crash game titles on the platform share game outcome and round data with us as part of normal platform operations. This data is used to settle bets, resolve disputes and maintain accurate account balances.

3. How We Use Your Personal Data

We use the personal data we collect for specific, clearly defined purposes. The table below sets out each purpose and the data categories involved.

We do not use your personal data to build advertising profiles for third-party marketing platforms. Any promotional communications sent to you by 33x relate directly to the 33x platform itself — new game launches, deposit offers, or platform updates. You can opt out of promotional communications through your account settings at any time.

4. Who We Share Your Data With

33x does not sell your personal data. We share data only with the categories of third parties described below, and only to the extent necessary to operate the platform and deliver the services you use.

4.1 Payment Processors

To process PKR deposits and withdraw als to your JazzCash wallet, Easypaisa account, Raast-linked bank or debit/credit card, we share the minimum required payment data with our payment processing partners. These partners are contractually obligated to handle your data securely and may not use it for any purpose other than processing your transaction.

4.2 Identity Verification Providers

Before processing your first withdrawal, we are required to verify your identity. We share the identity documents you submit with a trusted verification service provider. This is a one-time process for most players. The verification provider retains your documents only for the period required to complete the verification and is bound by strict data handling obligations.

4.3 Game Providers

Third-party game studios and Live Casino operators whose titles appear in the 33x Game Lobby and Live Casino receive limited session and bet data necessary to run the game and return a result. These providers do not receive your full personal profile, payment details or contact information.

4.4 Platform Infrastructure and Analytics

We use reputable cloud infrastructure providers to host the 33x platform and process analytics data. These providers act as data processors under our instruction and are not permitted to use your data independently. Analytics data used for platform improvement is aggregated and anonymised wherever possible.

4.5 Legal and Regulatory Requirements

We may disclose personal data when required to do so by applicable law, a valid court order, or a request from a law enforcement authority. In such cases we will disclose only the minimum data required to satisfy the legal obligation and will notify you where we are legally permitted to do so.

5. Data Retention

We retain your personal data for as long as your account remains active and for a defined period after account closure, as set out below.

• Account and registration data: Retained for the lifetime of the account and for a minimum of five years after account closure to allow for dispute resolution and compliance with financial record-keeping requirements.
• Transaction and betting records: Retained for a minimum of five years from the date of each transaction, in line with standard financial record-keeping practices.
• Identity verification documents: Retained for the period required to maintain the verified status of your account and for a minimum of five years after account closure.
• Support communications: Retained for three years from the date of the communication to allow for follow-up and dispute resolution.
• Analytics and usage data: Aggregated and anonymised data may be retained indefinitely for platform improvement purposes. Identifiable usage logs are deleted or anonymised after 12 months.

When the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an individual player. You may request early deletion of your personal data by contacting our support team — see Section 7 for details of your data rights.

6. Cookies and Tracking Technologies

The 33x website and app use a small number of cookies and similar tracking technologies to keep the platform working correctly and to understand how players use it. We do not use third-party advertising cookies or cross-site tracking cookies.

6.1 Essential Cookies

These cookies are required for the platform to function. They maintain your login session, remember your language and currency preferences, and protect against cross-site request forgery. You cannot opt out of essential cookies while using the platform — without them, basic features such as staying logged in between pages would not work.

6.2 Analytics Cookies

We use first-party analytics tools to understand how players navigate the platform — which games are most popular, where players encounter problems and how deposit flows can be improved. Analytics data is collected in aggregate form where possible. You can opt out of analytics cookies in your browser settings or through the cookie preference centre in your account settings.

6.3 Managing Cookies

Most browsers allow you to view, block or delete cookies through the browser settings menu. Blocking essential cookies will affect your ability to use the 33x platform. Blocking analytics cookies will not affect your access to any feature. If you use the 33x app on Android, you can manage app permissions including advertising identifiers through your device settings.

7. Your Data Rights

As a 33x player you have a number of rights regarding your personal data. These rights are described below along with how to exercise each one. We aim to respond to all data rights requests within 30 days.

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any personal data we hold is inaccurate or out of date, you can ask us to correct it. You can update basic contact details directly from your account settings.
• Right to deletion: You can request that we delete your personal data. We will fulfil this request where we are not required by law to retain the data. Note that financial transaction records must be retained for the minimum periods set out in Section 5.
• Right to restrict processing: You can ask us to restrict how we use your data while a correction or deletion request is being assessed.
• Right to data portability: You can request a copy of your account and transaction data in a structured, machine-readable format.
• Right to object: You can object to our use of your data for analytics or service communications at any time. You cannot object to processing that is strictly necessary to operate the platform or comply with legal obligations.

To exercise any of the above rights, contact the 33x support team through the live chat tool in your account. Please include your registered account details so we can locate your data promptly.

8. Payment Data and PKR Transactions

When you deposit or withdraw PKR using JazzCash, Easypaisa, Raast, bank transfer or a debit or credit card, your payment credentials are handled by our payment processing partners using secure, encrypted connections. 33x does not store your full card number, mobile wallet PIN or online banking password on its own servers at any point.

What 33x does store is the transaction reference, the amount, the payment method type, the timestamp and a partial identifier (such as the last four digits of a card or the first few digits of a wallet number) sufficient to allow us to match a payment to your account and resolve any disputes. This payment record data is retained in line with the financial record-keeping periods set out in Section 5.

If you request a withdrawal and it is returned by the payment provider for any reason — for example because the wallet account is inactive or the bank details have changed — our support team will contact you using your registered details to arrange an alternative payment method. We will never ask you to share your full wallet PIN or banking password by chat, email or any other channel.

9. Responsible Gaming and Data

33x uses certain account and usage data to support responsible gaming monitoring. This includes tracking deposit frequency, session duration and betting patterns at an aggregate level to identify accounts that may benefit from additional support or self-management tools.

If our responsible gaming monitoring flags an account, a member of the support team may reach out proactively to share information about the deposit limit, session time reminder and self-exclusion tools available in your account settings. This outreach is done in good faith to support player wellbeing and does not constitute a restriction on your account unless you have reached a limit you set yourself.

Full details of the responsible gaming tools available to Pakistani players on the 33x platform are set out on the dedicated Responsible Gaming page. The tools there — deposit limits, session reminders and self-exclusion — are entirely under your control and can be activated at any time from your account settings.

10. Contact Us About Privacy

If you have questions, concerns or requests related to this Privacy Policy or the way your personal data is handled on the 33x platform, please get in touch with our support team. We are available around the clock via the live chat tool in your account.

For data rights requests — access, correction, deletion or portability — please contact support directly and include your registered account details so we can locate your records efficiently. We aim to acknowledge all privacy-related requests within two business days and resolve them within 30 days.

You can also visit the FAQ page for answers to common questions about account management and platform features.

Contact email: [email protected]